Frequently asked questions
Answers to the questions customers and merchants ask us most often.
What is MyBazar?
MyBazar is a digital platform for online trade in Bosnia and Herzegovina. Merchants offer their products and services on it, and customers find a wide selection in one place, with special attention given to domestic products.
How can I pay for my order?
You can pay online by credit card or cash on delivery. The available payment methods depend on the products in your cart, so check them before you finish your purchase.
Is paying by card safe?
Yes. Your data is protected with TLS encryption, and MyBazar has implemented the highest levels of the Payment Card Industry (PCI) standard. You can read more on the credit card payment security page.
Who delivers my order?
Goods are delivered by couriers hired by the merchants or by MyBazar. Our delivery partner in Bosnia and Herzegovina is EuroExpress.
What if I have a complaint?
MyBazar guarantees users payment and delivery of the product, or a refund in case of a complaint. For help, write to us at info@mybazar.com or contact customer support on Facebook.
How do I open my own store?
Register on the platform and sign up your store. Merchants can list an unlimited number of products and use promotions and marketing campaigns, delivery, and both online and cash on delivery payments.
What is not allowed to be sold on MyBazar?
Alcohol and its derivatives, pornography and explicit material, weapons, intoxicants, products harmful to human and animal health, and any other products and services prohibited by law in Bosnia and Herzegovina.
What is Trampa?
Trampa is MyBazar's swap marketplace. You can trade and buy goods and services with people across Bosnia and Herzegovina.
How can I contact MyBazar?
Write to us at info@mybazar.com, message us on Facebook, or visit us at Petrakijina 24, 71000 Sarajevo.